Dunedin Casino web login

Portal Access

Our Dunedin Casino web login runs through webapp.grandcasino.co.nz and connects straight to your Grand Rewards account. From there you can see your current points, handle Grand Bar & Restaurant bookings, and look through member-only offers in any modern browser on desktop or mobile.

To sign in, you need an existing Grand Rewards membership and your login details. New visitors have to sign up in person for Grand Rewards at our venue at 118 High Street in central Dunedin first, then you can use the online portal. Online gambling is not available - all gaming is only at our physical casino.

Account access is open 24 hours a day through standard browsers. Your web profile syncs with our mobile app on the iOS App Store and Google Play Store, so your points and settings stay aligned between devices.

How to Log In

Open webapp.grandcasino.co.nz in your browser to reach the login screen. You will see fields for your username and password, plus a password reset option if you are stuck getting in.

1. Go to webapp.grandcasino.co.nz
2. Type in your member username
3. Enter your password carefully
4. Press the login button to open your dashboard
5. Check your points balance on the main page
6. Move to dining reservations to book a table
7. Open the exclusive offers area to see current deals

If you forget your password, use the “Forgot Password” link. Reset details are sent to the email address saved on your membership profile. When you no longer have access to that email, contact our team on 03 477 4545 or [email protected] so we can work through a manual reset with you.

Member Features

Once you are logged in, you see your points updated from gaming activity at our venue. Members earn points on table games like Blackjack, Roulette, Baccarat and Caribbean Stud Poker, along with play on our 150-180 electronic gaming machines.

Dining bookings are passed directly into the Grand Bar & Restaurant system. Choose the date, time and number of guests from the online interface. We serve a la carte Kiwi classics and seasonal dishes from 12pm daily; your booking is confirmed on screen and a copy is emailed to you.

Exclusive offers depend on your Grand Rewards tier and how you usually play. In the portal you see personalised promotions such as dining savings, invitations to events and bonus points opportunities. Every offer lists a valid-to date and any special conditions, so make sure to read them.

Mobile App Integration

Your Dunedin Casino web login details also work in our mobile app operated by Dunedin Casinos Limited. Download it from the official app stores, then sign in using the same username and password you use on the web.

In the app, some services activate when you arrive at our premises at 118 High Street. With location turned on, you can receive push notifications for limited-time offers and reminders about upcoming reservations. For app-related issues, contact Jamie A at [email protected] or Patrick at Jade Creative on [email protected].

The app runs on current versions of iOS or Android with up-to-date security patches. Location sharing is requested so proximity-based tools work, but it is not required for general account access. You can keep location off and still check balances, manage settings and make reservations normally.

Account Security

We use standard protection measures to help keep your member account safe. If a session sits inactive for too long it will time out and you will need to log in again. Try not to let browsers on shared or public computers remember your password.

We strongly suggest a unique password that you do not reuse on other services, fully logging out when you are finished, avoiding public WiFi for account access where possible, and checking your points balance from time to time for any activity that looks wrong. Report anything suspicious as soon as you can to 03 477 4545.

No payment card details or direct financial transactions are stored or processed through the web login. All money-related activity, including gaming buy-ins and restaurant bills, only takes place at our physical venue. Members must be 20 years or older, and anyone who appears under 25 will be asked for ID at the entrance.

Support Channels

If you have trouble signing in or staying logged in, reach out through one of our support contacts. Our main number 03 477 4545 connects you to staff at the venue from 12pm each day. Email [email protected] is monitored and we usually reply within one business day.

Typical problems include forgotten passwords, accounts being locked after several failed login attempts, or browser issues. The portal is designed to work on the current versions of Chrome, Firefox, Safari and Edge. When you see repeated loading problems, it can help to clear your browser cache and cookies.

If your account locks after too many incorrect password entries, our staff must reset it manually. Please contact the team with your membership details so we can verify your identity before turning access back on - this extra step protects both your points balance and your personal data.

For formal documents you can send a fax to 03 474 6981. Additional technical help is available via phone on +64 274 932 797. You are also welcome to visit us in person at 118 High Street inside the Scenic Circle Southern Cross hotel, where our team can assist face to face during operating hours.