Dunedin Casino Registration

Getting Started at Grand Casino Dunedin

Our doors at Grand Casino Dunedin are open for anyone 20 and up. You’ll find us at 118 High Street, in the Southern Cross Hotel. No need to register online - everything gets sorted when you show up in person. Bring your ID, since you can’t get in without it.

We opened in 1999, inside a heritage building that dates back to 1883. The original architecture still stands out: glass dome, blue wallpaper, mosaic tile floors. After a rebrand in 2021, recognition came for keeping these historic details intact.

First stop when you arrive - our entry desk. Show your ID there, and security checks are quick. If it’s busy, especially late on Fridays or Saturdays, lines can take a few minutes, but it’s usually less.

ID Requirements

For the ID check, these documents will get you in:

1. Any New Zealand driver’s licence (with photo)
2. Current passport
3. HANZ 18+ card
4. NZ government photo ID with your birth date

No expired IDs. No printouts or copies, sorry. We verify your ID carefully to confirm you meet the age requirement (we’re strict here - legal reasons). We mean it: try using fake ID and you’re dealing with the Gambling Act penalties.

If you don’t have valid ID, then gaming areas are off limits.

Registration Process

Here’s the basics: walk up to the desk at our front doors, show your ID, and let our staff check it. As long as you’re 20 or over and the ID checks out, you’ll be let through. Entry is only possible with valid identification and meeting the 20-year age requirement. Our staff are always ready to help with questions about games and navigating the casino. Sometimes there’s a quick bag screen or extra security.

Want to join our Grand Rewards? Head over to our loyalty desk after you walk in. Quick chat, leave your name, phone and email, and you’ll get a card. Use this card every time you play - just hand it to table dealers or swipe at the pokie machines.

We maintain standards for entry, including appropriate dress. Security cameras are everywhere. Once inside, you’re in our care.

Grand Rewards Benefits

Bring your card, use it when you play, and collect points based on your betting. No extra costs.

At tables, dealers note your play manually. With pokie machines, swipe your card upfront. Points add up from how much you wager - with no link to wins or losses.

Kiosks by the gaming floor let you check your balance any time. If you lose your card, we’ll replace it free (with matching ID).

Dress Code

You’re expected to look tidy. Stick to collared shirts, neat trousers or skirts, closed shoes. Clean and simple is the way to go.

We don’t allow singlets, short shorts, thongs, ripped items, activewear, or headwear (unless medical or religious reasons). If you miss the mark, you’ll be asked to change and come back.

Phones need to stay off at the pokies and tables. They’re fine in the bar or restaurant. Helps keep everyone honest.

Casino Opening Hours

We start welcoming guests at noon every day. Two dates to remember: Good Friday and Christmas Day - we’re closed altogether.

If you want to make plans around Easter or Christmas, phone us at 03 477 4545 or 0800 477 4545 to make sure we’re open. Our lines answer on all days except when the building is closed.

Games on Offer

You’ll find over 150 electronic gaming machines, both new and classic, all taking NZ dollars. Stakes vary to suit different styles of play.

In our table games area, we offer:

• Blackjack
• Roulette
• Baccarat
• Caribbean Stud Poker

Bet limits change according to table and hour. If you haven’t played before, our dealers talk you through the basics. Pokie selections are refreshed all the time, so if your favourite is missing, it’ll probably make a return or be swapped for something new.

Our staff are always happy to explain game rules if you’re new. Just keep in mind - all games have house edge in our favour over the long term.

Responsible Gambling

We train our team so they know what to look for in terms of gambling issues. If someone gets distressed, spends all night at a table, or asks for credit, our team steps in, talks, and offers help. We keep a list for people who choose to self-exclude, and if someone on the list tries to get inside, we remove them. There are real consequences for repeat tries.

Support is available through the Problem Gambling Foundation Dunedin ([email protected]), or at Te Kaika Wellbeing Hub, 25 College Street.

Back in 2006, we did have a brief suspension over gambling issues, and we overhauled training right after.

Food and Private Events

Our Grand Bar and Restaurant starts serving at noon and offers breakfast, lunch, dinner, and snacks. Local NZ specials that change with the season, plus drinks. Dining rooms have old-school views over High Street and Princes Street.

For private or corporate events, we’ve got rooms set aside. There’s audio/video gear, exclusive dining set-ups, cocktail options, even packages that include casino play. Event quotes depend on group and menu. Our loyalty members get extra food and drinks perks just by showing their Grand Rewards card.

If you want to book, get in touch early at 03 477 4545 or [email protected].

How to Find Us

You’ll find us right in the city centre, corner of High and Princes Street within the Southern Cross Hotel.

Phone: 03 477 4545
Toll-Free: 0800 477 4545
Email: [email protected]
Address: 118 High Street, Dunedin

We answer phones from noon until closing time, except for Good Friday and Christmas Day. Emails usually get a reply within 24-48 business hours.

There is metered curb parking nearby, and public carparks are just a short walk away, but we do not have a private lot. City buses stop near the Octagon, about 200m from us. Taxis and rideshares can drop passengers at our High Street doors.

Full promo details, updates, and news are posted at grandcasino.co.nz. We don’t run any online gambling - everything’s in-person at our Dunedin location only.